Privacy policy

This website is operated by VENEX – Zentrum für HAUT & VENEN (hereinafter “VENEX” or “we” or “us”). The protection of your privacy and the lawful processing of your personal data is important to us. This naturally also applies to your visit to our website. As the data controller, we would like to make the processing transparent to you and inform you in the following data protection statement about how your personal data is processed in connection with this website.

In this context, personal data is all information that relates to an identified or identifiable person and thus information that can be individually assigned to you. Examples include, but are not limited to, your name, address, telephone number, e-mail address or IP address.

1. Responsible party

The responsible party for your personal data is

Alser Strasse 47/20, 1080 Vienna
Tel.: +43 1 408 67 33

2. Contact with us

If you contact us, the data you provide will be stored for six months for the purpose of processing your inquiry and in case of follow-up questions. We will not pass on this data without your consent.


3. General information on the processing of your personal data

When you use our website, we automatically collect data through the use of cookies.

Insofar as our website offers the possibility of entering personal data (e.g. name, address or e-mail address), this is done expressly on a voluntary basis. This data will not be passed on to third parties without your express consent and will only be used for the purposes stated in each case. Consent given to us can be revoked at any time and without giving reasons. There is no obligation to actually provide the data that we ask you to provide on our website.

4. General information about cookies

Our website uses cookies. This is a small file that can be stored on the end device of the visitor when you visit our website. We use cookies to make our website more user-friendly.

Most of the cookies on this website are so-called session cookies. They are automatically deleted when you leave our website. Permanent cookies, on the other hand, remain stored on your terminal device until you delete them. These cookies enable us to recognize your browser on your next visit.

When you visit our website, only those cookies are set that are absolutely necessary for the functionality of the website. Otherwise, we process your personal data by setting cookies only after your express consent.

You can prevent the setting of cookies at any time by means of an appropriate setting of the browser used. Furthermore, cookies that have already been set can be deleted at any time via your browser. This is possible in all common browsers. However, we would like to point out that if you have deactivated the setting of cookies in your Internet browser or deleted cookies that have already been set, not all functions of our website may be fully usable.

Mit Erteilung Ihrer ausdrücklichen Einwilligung stimmen Sie dem Einsatz folgender Cookies bzw Plugins zu:

5. Your rights in connection with personal data

You have the right to obtain information about your personal data and to request the correction, deletion, restriction of processing and data transfer of the personal data you have provided. You may also, under certain circumstances, object to the processing of your personal data or withdraw the consent previously given for the processing. You may address these requests to the contact details provided above, stating your request.

The protection and lawful processing of your personal data is an important concern for us. If you have any questions or concerns about the processing of your personal data, please contact us using the contact details provided above. If you nevertheless believe that the processing of your personal data is unlawful, you can additionally contact the Austrian data protection authority.

6. Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and browser version
  • operating system used
  • referrer URL
  • Host name of the accessing computer
  • Time of the server request

This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.

7. Storage location and duration

If you contact us, the data you provide will be stored by us for six months for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent. The data we store will be stored by our hosting provider Hetzner Online GmbH for a period of 14 days. In addition, for security reasons, we use third-party providers for backups, where data is stored for up to five years.


8. Security through SSL

Your orders and your personal data such as your name, address or credit card details are protected by modern security systems. The transmission of this data is encrypted and unreadable to outsiders using VeriSign’s Secure Socket Layer (SSL), a security standard supported by all common Internet browsers. You can recognize the security status by the suffix “s” in the first part of the address ( “https:” instead of “http:” ). Venex takes all necessary precautions to protect your personal data. You can actively help us do this by never sharing your password and choosing encrypted data transmission (SSL) whenever we offer it (for example, during the ordering process). If you share your computer with others, be sure to log out after each session. Together we achieve that your online shopping is really safe.

8. Changes to this privacy statement

We reserve the right to adapt the information provided in this privacy policy to any changes in legislation or jurisdiction without prior notice. The current version published here is valid.